Job Title: Case Manager (CF)
Contract Type: Permanent
Location: Dublin ( Hybrid – office based 50% of time)
Closing date: 5th July 2023
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About the Role:
Royal London Ireland is seeking applications for a Case Manager to join our New Business team.
The role of the Case Manager is to develop relationships with Brokers and to provide excellent service which will promote Royal London as Financial Brokers’ provider of choice for protection products.
The Case Manager delivers administrative support to Financial Brokers and the Sales Team as well as keeping in regular contact with a panel of Brokers to ensure they have accurate and up to date information on all their cases, alongside issuing policy documentation.
This role offers an excellent opportunity to enhance your people skills in a financial services environment and work with a successful team of customer support professionals.
Key responsibilities
Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products
Provide administrative support for and on behalf of the Sales Team
Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders
Efficiently and effectively process policy documentation and underwriting requirements
Adhere to Treating Customers Fairly principles, the Consumer Protection Code and Royal London values
Criteria
APA or QFA qualified. If not already, a willingness to become qualified within 12 months of joining Royal London
A high level of accuracy and attention to detail
Courteous, professional telephone manner, offering a high level of customer service
Excellent communication and relationship building skills
Ability to meet deadlines/ SLAs and manage pressure/ priorities
What we offer
Competitive employee benefits such as market leading Pension scheme (including Life Insurance); performance related bonus; health insurance allowance Our culture comes from within, it comes from our people; our People Promise is our commitment to provide the best experience for our people. It reflects our brand, our strengths and how we work together to create a positive culture On Glassdoor , Royal London Group is consistently ranked as among the best places to work Based in our St Stephen’s Green office (Dublin 2) with benefit from our hybrid work arrangements with 50:50 mix of office and home working.
Controlled Functions - some of our roles are ‘controlled functions’ as defined by the Central Bank Reform Act 2010 Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a controlled function (CF), it will state this in the job title above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank of Ireland.
About Royal London
Based in St Stephens’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.
Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.
The first pillar of our People Promise is to ensure colleagues 'work somewhere inclusive'. We want to live up to this commitment; it’s good for our people and our customers also; our workforce reflects our community.
Some of our roles are ‘controlled functions’ as defined by the Central Bank Reform Act 2010 Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011.
If a vacancy is for a controlled function, it will state this in the job title above.
For these roles appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.
Royal London Ireland is an equal opportunity, inclusive employer and welcomes applicants from all sections of our community.
We will not discriminate against an applicant (internal or external) on the basis of their gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community or family status.
We appreciate that people have different needs and encourage applicants and interviewees to let us know what arrangements they may prefer.
If you have a disability and require any accommodation/s, during the recruitment process including application, please let us know in advance and we would be happy to assist. Please contact irelandcareers@royallondon.com .
We welcome feedback on our processes and how we can improve our accessibility regarding recruitment.
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