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FoodCloud has a vision for a world where no good food goes to waste and the only thing bigger than our vision is our drive – we are an organisation of doers that are driven by kindness, fairness and a desire to help people and the planet.
Would you like to join an organisation that is passionate about tackling food waste and increasing social inclusion in communities across Ireland and internationally?
Do you have experience in customer support and would like to work for one of Ireland's fastest growing social enterprises? If this sounds like you, we have the ideal role here at FoodCloud.
About the Job
The Community Network Specialist works on the Community Development team and reports to the Community Network Coordinator. The two key goals of this role are to:
- Increase FoodCloud’s availability to more charities and community groups.
- Create a system of engagement that can inform and inspire a more engaged and active FoodCloud community network.
Key Duties
- Outbound calls to charities who meet retailer’s requirements
- Meet scheduling targets to connect charities with retailers
- Use our CRM to record and gather information and complete follow-up tasks.
- Initial assessment of charities for due diligence
- Liaise with Food Safety Officer to ensure charities meet food safety requirements
- Manage email and phone correspondence related to charity queries and charity onboarding, including ad-hoc queries and administrative tasks.
- Assign charities to the schedule
- Manage and ensure smooth handover of new charity partners to the Support Team
- Liaise with Account Manager for relevant retailer
- Provide an excellent customer experience
- Additional duties as required per business needs
Qualifications and Skills
- 1+ years’ experience in a customer service or an administrative role preferred but not required
- Sales experience or experience in the community sector a distinct advantage
- Excellent telephone manner a must
- Excellent written and oral communication skills
- Comfortable with Microsoft Excel and Word or Google Suite
- Proactive approach to dealing with queries
- Strong attention to detail and focus on quality work and customer interaction
- Previous experience with CRM system a plus
Benefits
- The role is a part-time (3 days per week, 9 am - 5:30 pm), eight month, fixed-term contract and will be based in our Tallaght Head Office. We can also offer flexible working arrangements, such as working from home, in line with role requirements.
- We are very proud of our organisation culture, and our vision, mission and values which you can read more about on our website and on social media channels.
- Be directly involved in the fight against climate change - reduce greenhouse gas emissions through your daily work!
- We are a fast growing organisation with big ambitions – there will be plenty of opportunity to grow and develop professionally in this role through training and experience such as LinkedIn Learning.
- Salary: DOE
- 15 days paid annual leave per annum, pro rata for hours worked.
- Tax Saver, Bike to Work Scheme, discounted gym membership and more.
If this sounds like your ideal role, we would like to hear from you. Please include your CV and cover letter and use the link to apply now!
